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PRIVACY POLICY

Ficelle Café (“Ficelle Café,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or using our website, services, and online ordering facilities.

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with www.ficellecafe.com.

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By using our website, you acknowledge that you have read and understood this Privacy Policy.

 

1. INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

This may include:

  • Full name;

  • Telephone or mobile number;

  • Email address;

  • Delivery address;

  • Billing information;

  • Order details;

  • Booking or reservation information;

  • Customer enquiries and communications; and

  • Other information you voluntarily provide to us.

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Payment Information

When you make a payment through our website or an integrated payment service, payment information may be processed by our authorised payment service providers.

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Where applicable, Ficelle Café does not directly store complete credit or debit card details.

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Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Website pages visited;

  • Date and time of visits;

  • Referring website; and

  • Other technical or usage information.

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This information may be collected through cookies, analytics tools, or similar technologies.

 

2. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling food and beverage orders;

  • Processing payments;

  • Arranging deliveries or collections;

  • Managing reservations or enquiries;

  • Communicating with customers;

  • Responding to customer requests and complaints;

  • Providing customer support;

  • Improving our products, services, and website;

  • Managing promotions and offers;

  • Sending marketing communications where permitted by law and, where required, with your consent;

  • Preventing fraud, misuse, and unauthorised activity;

  • Maintaining website security;

  • Complying with applicable legal and regulatory requirements; and

  • Protecting the rights and property of Ficelle Café.

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3. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support certain marketing or analytics activities.

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Cookies may help us:

  • Remember your preferences;

  • Understand how visitors use our website;

  • Improve website performance;

  • Analyse traffic and user behaviour; and

  • Provide more relevant content or marketing where applicable.

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You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

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4. THIRD-PARTY SERVICES

Ficelle Café may use trusted third-party service providers to support our business and website operations.

These may include providers for:

  • Website hosting;

  • Online ordering;

  • Payment processing;

  • Food delivery;

  • Website analytics;

  • Customer communication;

  • Marketing;

  • Social media;

  • Maps and location services; and

  • Other technology services.

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These third parties may process personal information on our behalf or independently in accordance with their own privacy policies and applicable requirements.

We encourage customers to review the privacy policies of third-party services when using their platforms.

 

5. SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information as a commercial mailing list.

We may share information where reasonably necessary with:

  • Service providers working on our behalf;

  • Payment processors;

  • Delivery partners;

  • Website and technology providers;

  • Professional advisers;

  • Government authorities or regulators where legally required; and

  • Other parties where disclosure is necessary to protect our legal rights, customers, business, or property.

 

We only seek to share information that is reasonably necessary for the relevant purpose.

 

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, Ficelle Café may use your contact information to provide information about:

  • New menu items;

  • Special offers;

  • Promotions;

  • Events;

  • Loyalty or customer programmes;

  • Café updates; and

  • Other Ficelle Café services.

 

Where consent is required, we will seek your consent before sending marketing communications.

You may unsubscribe from marketing emails or other promotional communications at any time by using the available unsubscribe option or contacting us directly.

 

7. DATA SECURITY

Ficelle Café takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive personal or payment information through unsecured communication channels.

 

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

When personal information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

 

9. INTERNATIONAL DATA TRANSFERS

Some of our service providers or technology partners may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, Ficelle Café will take reasonable steps to ensure that such processing is carried out in accordance with applicable UAE data-protection requirements.

 

10. CHILDREN'S PRIVACY

Our website and services are not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

 

11. YOUR PRIVACY RIGHTS

Subject to applicable law and any relevant exceptions, you may have rights regarding your personal information, including the right to:

  • Request information about the personal data we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally applicable;

  • Request restriction of certain processing;

  • Object to certain uses of your personal information;

  • Withdraw consent where processing is based on consent; and

  • Request information regarding how your personal information is processed.

Requests may be subject to identity verification and applicable legal requirements.

To exercise a privacy right, please contact us using the details provided below.

 

12. THIRD-PARTY LINKS

Our website may contain links to external websites, social media platforms, delivery services, payment providers, or other third-party websites.

Ficelle Café is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

 

13. CHANGES TO THIS PRIVACY POLICY

Ficelle Café may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated Privacy Policy will be published on this website together with the revised effective date.

We encourage you to review this page periodically.

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14. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Ficelle Café
Al Marjan Island – Jazeerat Al Marjan
Ras Al Khaimah, United Arab Emirates

Email: info@ficellecafe.com
Website: www.ficellecafe.com

 

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