TERMS & CONDITIONS

Welcome to Ficelle Café. These Terms & Conditions govern your access to and use of the Ficelle Café website, including any information, services, online ordering facilities, promotions, and other features made available through the website.

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By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or its services.

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1. ABOUT FICELLE CAFÉ

Ficelle Café is a café and food & beverage establishment located at Al Marjan Island, Ras Al Khaimah, United Arab Emirates.

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Ficelle Café offers freshly prepared food and beverages, including breakfast items, focaccia sandwiches, focaccia sliders, salads and bowls, coffee, fresh juices, smoothies, bakery products, desserts, and related items.

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2. USE OF THE WEBSITE

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable law or regulation;

• Infringe the rights of Ficelle Café or any third party;

• Interfere with the operation or security of the website;

• Attempt to gain unauthorized access to any system, account, or information;

• Introduce viruses, malicious software, or harmful material; or

• Misuse the website for fraudulent or misleading purposes.

Ficelle Café reserves the right to restrict or terminate access to the website where there is reasonable evidence of misuse or violation of these Terms & Conditions.

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3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, availability, and other information displayed on the website are accurate and up to date.

However:

• Product photographs are for illustrative purposes and actual presentation may vary.

• Ingredients, recipes, portion sizes, and presentation may change without prior notice.

• Products may be unavailable due to stock limitations or operational circumstances.

• Prices and promotional offers may change from time to time.

• Ficelle Café reserves the right to correct errors or omissions in product information.

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4. FOOD ALLERGIES AND DIETARY REQUIREMENTS

Customers are responsible for informing Ficelle Café of any food allergies, intolerances, or special dietary requirements before placing an order.

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Although we take reasonable precautions in food preparation, our kitchen may handle various ingredients and allergens.

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If you have a serious food allergy or medical dietary requirement, please contact Ficelle Café directly before placing your order.

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Ficelle Café cannot guarantee that any product is completely free from traces of allergens unless specifically confirmed by our team.

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5. ORDERS

Where online ordering is available, customers are responsible for ensuring that all order details are correct before confirming the order, including:

• Selected products;

• Quantity;

• Delivery or collection details;

• Contact information; and

• Any special instructions.

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Once an order has been confirmed and accepted, preparation may begin immediately.

Ficelle Café reserves the right to refuse, cancel, or modify an order where necessary due to product availability, technical issues, operational circumstances, suspected fraudulent activity, or other legitimate reasons.

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6. PRICES AND PAYMENT

All prices displayed on the website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

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Applicable taxes, delivery charges, service charges, or other fees will be displayed where applicable before completion of the order.

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Payment must be made using the payment methods made available through the website or approved ordering platform.

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Ficelle Café does not store complete payment-card information unless expressly authorised and processed through a secure payment provider.

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7. ORDER CONFIRMATION

After placing an order, you may receive an electronic confirmation through the contact details provided.

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An order confirmation does not necessarily constitute acceptance if Ficelle Café subsequently identifies an issue relating to availability, pricing, payment, delivery, or other operational circumstances.

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Where an order cannot be fulfilled, Ficelle Café will make reasonable efforts to notify the customer and, where applicable, arrange an appropriate refund.

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8. DELIVERY

Delivery availability, delivery areas, estimated delivery times, and delivery charges may vary depending on location and operational conditions.

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Estimated delivery times are provided for guidance only and may be affected by:

• Traffic;

• Weather conditions;

• High order volumes;

• Public holidays;

• Events;

• Road restrictions;

• Delivery partner delays; or

• Other circumstances beyond Ficelle Café's reasonable control.

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Customers must provide accurate delivery information and remain reasonably available to receive their order.

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Ficelle Café is not responsible for delays caused by incorrect customer information or the customer's failure to receive the order.

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9. COLLECTION / PICK-UP

Where collection is available, customers must collect their order within the applicable collection period communicated at the time of ordering.

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Customers may be required to provide their order confirmation or other identifying information when collecting an order.

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10. CANCELLATIONS AND REFUNDS

Because food and beverages are prepared specifically for each order, cancellation requests may not be accepted once preparation has started.

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Where an order has not yet entered preparation, Ficelle Café may, at its discretion, allow cancellation.

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Refunds may be considered in circumstances including:

• An order being cancelled by Ficelle Café;

• A payment being processed incorrectly;

• A material order error attributable to Ficelle Café; or

• Other circumstances where a refund is required under applicable law.

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Refunds will generally be processed through the original payment method where reasonably possible.

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Refund processing times may depend on the payment provider or financial institution.

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11. INCORRECT, DAMAGED OR MISSING ITEMS

If an order is incorrect, incomplete, or arrives in an unsuitable condition, customers should contact Ficelle Café as soon as reasonably possible after receiving the order.

Please provide the order number and, where appropriate, photographs or other information that may help us investigate the issue.

Subject to verification, Ficelle Café may offer an appropriate remedy, which may include replacement, credit, refund, or another reasonable solution.

Nothing in these Terms & Conditions is intended to limit any mandatory rights available to consumers under applicable UAE law.

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12. PROMOTIONS AND DISCOUNTS

Promotions, discounts, vouchers, special offers, and campaigns may be subject to additional terms.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;

• Offers may be subject to availability;

• Certain promotions may not be combined;

• Ficelle Café may specify start and expiry dates; and

• Ficelle Café reserves the right to withdraw or modify a promotion where permitted by law.

Specific promotional terms will apply where they conflict with these general Terms & Conditions.

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13. INTELLECTUAL PROPERTY

All content appearing on the Ficelle Café website, including but not limited to:

• Logos;

• Brand names;

• Photographs;

• Graphics;

• Text;

• Menu designs;

• Product descriptions;

• Videos;

• Illustrations;

• Website design; and

• Other original materials

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is owned by or licensed to Ficelle Café or its respective content providers and is protected by applicable intellectual property laws.

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You may view and use website content for personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission from Ficelle Café.

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14. USER SUBMISSIONS AND FEEDBACK

If you voluntarily provide feedback, reviews, comments, photographs, suggestions, or other content to Ficelle Café, you agree that Ficelle Café may use such content for legitimate business, marketing, promotional, or service-improvement purposes, subject to applicable law and our Privacy Policy.

You must not submit content that is unlawful, defamatory, misleading, abusive, discriminatory, infringing, or otherwise inappropriate.

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15. THIRD-PARTY SERVICES AND LINKS

The website may contain links to or integrations with third-party websites, payment providers, delivery services, social media platforms, or other external services.

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Ficelle Café does not control third-party websites or services and is not responsible for their content, availability, security, policies, or practices.

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Your use of third-party services may be subject to the third party's own terms and conditions.

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16. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption;

• Free from technical errors;

• Free from viruses or other harmful components; or

• Compatible with every device or browser.

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The website may occasionally be suspended for maintenance, updates, security measures, or technical reasons.

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17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Ficelle Café will not be responsible for losses or damages arising from:

• Incorrect information supplied by a customer;

• Unavailability of products;

• Delays caused by circumstances beyond our reasonable control;

• Misuse of the website;

• Unauthorised access resulting from circumstances outside our reasonable control; or

• Third-party websites, payment providers, or delivery services.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable UAE law.

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18. EVENTS BEYOND OUR CONTROL

Ficelle Café will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, public emergencies, strikes, transportation disruptions, technical failures, utility interruptions, or other unforeseen circumstances.

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19. PRIVACY

Ficelle Café may collect and process personal information provided through the website for purposes including order processing, customer service, communications, marketing where consent or another lawful basis applies, and improving our services.

Personal information will be handled in accordance with applicable UAE data-protection requirements and Ficelle Café's Privacy Policy.

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20. CHANGES TO THESE TERMS

Ficelle Café may update or amend these Terms & Conditions from time to time.

The updated version will be published on the website with the applicable effective date.

Your continued use of the website following publication of updated Terms & Conditions constitutes acceptance of the updated terms, to the extent permitted by applicable law.

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21. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the relevant laws and regulations applicable in the Emirate of Ras Al Khaimah.

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Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

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22. CONTACT US

For questions, complaints, order enquiries, or other matters relating to these Terms & Conditions, please contact Ficelle Café:

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Ficelle Café
Al Marjan Island – Jazeerat Al Marjan
Ras Al Khaimah, United Arab Emirates
Contact Number: 0528289901

Email: info@ficellecafe.com
Website: www.ficellecafe.com

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